24 Hour Cancellation Policy: Cancellations and rescheduling of appointments must be made at least 24 hours in advance, in order to avoid a ‘late cancel’ fee (full cost of the missed session). Cancellation of bookings must be emailed to info@upgradepilates.co.

Payment in full: Payment must be made in full before each session. We can accept credit card payment for services, however, preferred payment is by direct transfer to the nominated bank account or cash.

Refunds: All purchases are final. There are no refunds given but credit transfers can be arranged.

Expiration dates: All services must be used within the assigned expiration date so please note expiration dates prior to your purchase.

Booking sessions: These are managed by the client by emailing Elaine at info@upgradepilates.co.

Waivers and forms: A standard waiver and New Client Form must be completed before taking your first session.

Alterations to the schedule: Upgrade Pilates reserves the right to alter the schedule and make session cancellations as required. When only one participant has booked in an Open Studio session it will run for 45 minutes as a minimum of 2 participants applies.

Payment defaults: If a payment defaults due to an issue with your card or debit account, you will be liable for payment of default charges as well as the payment debt, so please:

• update your card/account details before billing dates

• ensure you have adequate funds on your card/in your account.

Internet Outages: If your internet drops out during a session, Upgrade Pilates is not liable to offer you a refund or make up appointment.

International time zones: You are responsible for ensuring you do not miss sessions where there is a time difference in another time zone. Our Cancellation policy applies in these circumstances.